at your service

Contacts:


Please feel free to contact us with any question or concerns at:              


help@naturallyplayful.net


503-267-1705


Customer Service: 


We strive to provide quality and timely service and believe that is one of the keys to a successful business. 


Policies: 


Shipping: 


Shipping costs:

Currently there are two options for shipping within the US. For shipping outside of the US it is more. Email us for an up to date quote on shipping outside the continental US.


You can opt for parcel post, which generally takes 3-8 business days. Your other option is Priority mail, which generally takes 2-3 business days. We ship orders within 2 days of order.  

Larger packages and those that are expedited will ship via UPS or Fed Ex.


Some items, such as those that are long, bulky, heavy or liquid will have an extra shipping charge (included in price) Expedited shipping costs more. Email us for an up to date quote on expedited shipping.


We are not responsible for return shipping costs unless we made a mistake with your order.


We offer free shipping for exchanged items via standard ground shipping. 


Shipping materials:

 

Our shipping materials vary. We strive to leave the least damage to our planet in every way, so our first choice in shipping materials will be clean, sturdy used boxes, as well as waded newspaper for cushion and support, please reuse or at the very least recycle the box and newspaper.


Returns:

We gladly accept returns or exchanges within 35 days of purchase.